Managing Public Disputes: A Practical Guide for Professionals in Government, Business and Citizen's Groups
Type
Book
Authors
ISBN 10
0787957429
ISBN 13
9780787957421
Category
Public Policy
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Publication Year
2001
Publisher
Pages
314
Tags
Description
For more than a decade, Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes: Ten proven principles for managing conflict A comprehensive framework with step-by-step procedures for creating productive outcomes Seven illustrative case examples Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high Eight tasks targeted for designing an overall strategy for managing public disputes - from Amzon
Number of Copies
1
