Getting to Resolution: Turning Conflict into Collaboration

Type

Book

Authors

Stewart Levine

ISBN 10

1576757714

ISBN 13

9781576757710

Tags

Human Resources & Personnel Management, Civil Procedure

Description

Adversarial models for dealing with conflict waste time, money, and energy. They satisfy no one, so the conflict ends up resurfacing in a different form. Stewart Levine’s “resolutionary” alternative goes beyond compromise and capitulation. He offers ten guiding principles that stop anger and resentment cold and enable both sides to return to productive, satisfying, functional relationships. Levine’s seven-step conversational process fosters dignity and integrity, optimizes resources, and allows all concerns to be voiced, honored, and woven into the resolution. This second edition has been thoroughly revised with new examples; new tools; new material about communication, trust building, and virtual collaboration; and a more global outlook. - from Amzon

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