Mediating Interpersonal Conflicts: Approaches to Peacemaking for Families, Schools, Workplaces, and Communities

Type

Book

Authors

Mark S. Umbreit

ISBN 10

1597528374

ISBN 13

9781597528375

Tags

Interpersonal Relations, Workplace Culture, Arbitration, Negotiation & Mediation, Law, Psychology

Description

Conflict is a normal and predictable part of life. How we respond to it, however, determines whether or not the conflict will be destructive. Mediating Interpersonal Conflicts is an up-to-date presentation showing how the techniques of negotiation and mediation can be applied in resolving a wide range of conflicts in families, communities, schools, and workplaces. Dr. Umbreit not only clearly outlines the communication, negotiation, and mediation skills involved in effective resolution of interpersonal conflict, he moves the reader beyond the mechanics of mediation to what he calls "a journey of the heart" through a humanistic mediation model that addresses the emotional context of the conflict. - from Amzon

Number of Copies